Shipping, Exchanges & Returns
TKEQ the shop offers Worldwide Shipping. Orders will be shipped within three to ten business days of order date of in-stock items. Launch day orders will be shipped within an additional five business days due to increased volume. If you would like to Track your order, please ensure to select a Shipping Method that includes Tracking.
Shipping Estimate in Canada & USA is 7-10 business days. Weekends & Holidays do not count as business days.
Questions about your package? Email us at email@example.com with your name, order number & your question(s).
EXCHANGES & RETURNS
We want you to be 100% satisfied with your purchase. Items in original condition (unworn, unwashed, tags still attached & in original packaging) can be returned or exchanged within 30 days of delivery. Please note that the original shipping charges can not be refund.
If you would like to exchange or return item(s) from your order, please contact firstname.lastname@example.org with the following information.
- Order number
- Item(s) you would like to exchange/ return
- Reason why you are requesting an exchange/ return
- If you are exchanging, please include the product you are wanting to receive in exchange (name, size, colour, etc.)
- Ensure item(s) are unworn, unwashed with original tags still attached, resealed in original packaging
- Mail your item(s) to:
Returns will be given a Gift Card of equal value. All shipping costs are non-refundable & the responsibility of the customer. Please ensure you keep your proof of postage as we cannot guarantee we will receive your item(s).