Shipping, Exchanges & Returns

SHIPPING

TKEQ the shop offers Worldwide Shipping. Orders will be shipped within three business days of order date of in-stock items.  If you would like to Track your order, please ensure to select a Shipping Method that includes Tracking.

Shipping Estimate in Canada & USA is 7-10 business days. Weekends & Holidays do not count as business days. 

Questions about your package? Email us at tkeqtheshop@gmail.com with your name, order number & your question(s).


EXCHANGES & RETURNS

We want you to be 100% satisfied with your purchase. Items in original condition (unworn, unwashed & tags still attached) can be returned or exchanged within 30 days of delivery.  Please note that the original shipping charges can not be refund.

If you would like to exchange or return item(s) from your order, please contact tkeqtheshop@gmail.com with the following information.

  • Order number
  • Item(s) you would like to exchange/ return
  • Reason why you are requesting an exchange/ return
  • If you are exchanging, please include the product you are wanting to receive in exchange (name, size, colour, etc.)
  • Ensure item(s) are unworn, unwashed with original tags still attached
  • Mail your item(s) to:
TKEQ the shop
#2022-246 Stewart Green SW
Calgary, Alberta CANADA T3H 3C8

Returns will be given a Gift Card of equal value. All shipping costs are non-refundable & the responsibility of the customer. Please ensure you keep your proof of postage  as we cannot guarantee we will receive your item(s).

PRODUCT DEFECTS 

We take great pride in the high quality products available through our website. All items are carefully inspected before shipping to you. However, we will happily replace a product (same size/colour) if it is defective or damaged.
We use premium materials for all of our products. If you have any questions regarding sizing or colours, please email tkeqtheshop@gmail.com prior to placing your order.